Shipping & Policies

Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Estimated shipping times

  • Europe : 1 - 5 business days
  • Australia, New Zealand and Oceania : 1 - 5 business days
  • Asia Pacific : 1 - 5 business days
  • Latin America and the Caribbean : 1 - 5 business days
  • North Africa and the Middle East : 1 - 5 business days

I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns and exchanges

Just contact me within: 14 days of delivery

Ship items back to me within: 21 days of delivery

I don't accept cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Privacy policy

I will only use your shipping and billing address, and contact information

  • To communicate with you about your order
  • To fulfill your order
  • For legal reasons (like paying taxes)

Frequently Asked Questions

Sizing details

Pendant sizes are included in each individual listing. You may choose your desired chain length within each listing.

Care instructions

Please keep your jewelry in a dry safe place. Do not shower or submerge your jewelry in water. Embroidery can be cleaned with canned air or a very gentle tap of a lint roller.

Gift wrapping and packaging

All of my items are packaged sweetly for you, but if you are purchasing a gift and would like a personalized card or special packaging, please include this information in the notes to seller portion during checkout and I will gladly do that for you.

Wholesale availability

My items are available for wholesale. Please email serenestitching@gmail.com to talk about item availability and pricing!

Materials

All of my jewelry is made with lead and nickel free metals. I use linen fabric and embroidery floss for my embroidery. All necklaces have a lobster clasp.

Environment

All of my items are made in a smoke free home. I do have a cat and a dog, but all items are stored in airtight plastic bins away from animals.

Legal imprint